Obtaining your CIC account statement involves choosing between several channels, each with its own technical constraints and timelines. The Filbanque space, the mobile app, and visiting a branch do not provide access to the same formats or the same depth of history. Comparing these options allows you to determine which one suits your situation, especially if you alternate between digital consultation and in-branch withdrawal.
Formats and channels for the CIC account statement: comparative table
The CIC offers several ways to retrieve a bank statement. The differences lie in the file format, the depth of accessible history, and the time required to obtain the document.
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| Channel | Available formats | Accessible history | Time to obtain |
|---|---|---|---|
| Filbanque (web) | PDF, QIF (since January 2026), CSV, OFX | Several years (archived statements) | Immediate |
| CIC mobile app | Recent statements | Immediate | |
| “Relevé Express” kiosk in branch | Paper | Latest statements | Less than 2 minutes |
| Counter with advisor | Paper, certified copy | On request (including old statements) | Variable depending on the branch |
Since January 2026, the CIC is required to offer download in QIF format to improve interoperability with account aggregators. This obligation arises from the transposition of the updated DSP2 directive (directive (EU) 2025/2487 of November 12, 2025). If you use budgeting software, this format facilitates the automatic import of your transactions.
To access your CIC account statement via Filbanque, the “Documents and Statements” section centralizes all archived files. The download is done in a few clicks, regardless of the chosen format.
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Filbanque Authentication: Access Issues Reported Since 2025
Online access to the CIC account statement requires strong authentication. Since early 2025, the ACPR has noted in its semi-annual report on banking service quality a significant increase in complaints related to Filbanque access blocks, mainly caused by biometric authentication issues.
These blocks particularly affect clients using an older smartphone or whose biometric sensor works intermittently. The unlocking procedure generally requires contacting customer service or visiting a branch to reset access.
Checks to Perform Before Contacting Support
- Check that the CIC app is up to date on your device, as older versions may lose compatibility with the biometric authentication module
- Test the connection via the Filbanque website on a web browser, which offers SMS code authentication as an alternative to biometrics
- Ensure that your phone number registered with the CIC is still active, a prerequisite for receiving the security code
In case of persistent failure, visiting the branch remains the most reliable solution to restore access. The advisor can reset your credentials and reconfigure strong authentication on-site.
“Relevé Express” Kiosks in CIC Branches: An Alternative to the Counter
Since March 2026, the CIC has been deploying “Relevé Express” interactive kiosks in its branches that allow you to obtain a paper statement in less than two minutes, without going through an advisor. According to the press release from the Crédit Mutuel group dated April 5, 2026, this feature is absent at BNP and Société Générale.
The operation is simple: identification by bank card, selection of the desired period, immediate printing. This system is aimed at clients who prefer a physical document but do not wish to wait at the counter.
CIC Statement in Branch for Seniors: A Hybrid Use
The “Relevé Express” kiosks address a concrete difficulty for clients who are not comfortable with digital tools. Rather than relying entirely on Filbanque or the mobile app, these clients combine in-branch kiosks and occasional online consultation with the help of a relative or advisor.
The user study by FEPS published in February 2026 also documents a sharp decline in requests for paper statements among 18-35 year-olds since 2024, in favor of mobile access. However, reported bugs on the CIC Android app have led some users in this age group to temporarily revert to downloading via browser.
This coexistence of channels shows that access to the CIC account statement is not limited to a binary choice between digital and paper. The hybrid use, combining in-branch kiosks and online connection, covers situations where a single channel is insufficient.
Interoperability and Export: The QIF Format Changes the Game
The addition of the QIF format among the Filbanque download options has a direct impact on daily banking management. Account aggregators (Bankin’, Linxo) and software like Quicken or Money natively import this format, eliminating the need for manual conversions from a PDF file.
For clients managing multiple accounts across different banks, QIF allows for centralizing CIC transactions in a single dashboard. The CSV format remains available for users of traditional spreadsheets, and the OFX format for professional accounting software.
- QIF: suitable for personal finance software (Quicken, Money)
- CSV: compatible with Excel, Google Sheets, and most spreadsheets
- OFX: standard for accounting tools like Sage or Ciel
- PDF: for archiving and printing, but no automated import
Choosing the right format at the time of download avoids conversion work later. If you are unsure which to use, PDF remains the default choice for simple archiving, while QIF or CSV are preferred whenever you want to utilize your data in a third-party tool.
The CIC account statement can now be obtained through four distinct channels, each with its advantages depending on the client’s profile. The “Relevé Express” kiosk and the QIF format on Filbanque represent the two most recent additions, one for paper without waiting, the other for digital interoperability with aggregators.