You are trying to open your Arkevia digital safe and the page is stuck on the login screen. The password is rejected, or the site simply won’t load. This type of blockage regularly affects employees who want to view their pay slips or retrieve a document archived by their employer on MyArkevia.
Arkevia login error related to browser or cache
Before suspecting a password issue, check the tool you are using to access the site. An outdated browser or a full cache often blocks the display of the MyArkevia login page.
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Arkevia works correctly on recent versions of Chrome, Firefox, and Edge. If you are using a less common browser or an older version of Safari, the page may not load or display a security certificate error.
Have you ever noticed that a site works on your phone but not on your computer? This is often related to the cache. The browser stores temporary files that can conflict with a site update.
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To remedy this, if you are looking to resolve a login bug on Arkevia, start by clearing your browser’s cache and cookies, then restart it. This action alone resolves a good portion of blockages.
- On Chrome: Settings, then Privacy and security, then Clear browsing data. Check “Cached images and files” and “Cookies”.
- On Firefox: Settings, then Privacy & Security, then Cookies and Site Data, then Clear Data.
- On Edge: Settings, then Privacy, search, and services, then Choose what to clear.
If the problem persists after this step, try opening MyArkevia in private browsing mode. This mode ignores the existing cache and allows you to test a “clean” connection.
Forgot password or employee ID not found on MyArkevia
The second most common blockage concerns the identifiers themselves. Your employee ID and your secret code are the two access keys to your Arkevia space. If either one is incorrect, the connection fails without a very explicit message.
Your employee ID is assigned to you by your employer. It usually appears on your pay slip, in the header or in the identification area. If you can’t find it, your HR department can provide it to you.
Resetting the Arkevia secret code
The MyArkevia login page offers a password reset link. Click on it, then enter the email address associated with your account. You will receive a link to create a new secret code.
Check your spam folder if the reset email does not arrive in your main inbox. Anti-spam filters sometimes block automatic emails sent by the platform.
A detail that traps many users: the email address provided during account activation must match exactly the one used for the reset. If your employer activated your safe with your work email and you try with your personal address, the request will not go through.
Activating the Arkevia digital safe: the trap of the first access
Why do some employees never manage to log in, even with the correct identifiers? Because their safe has never been activated.
Arkevia operates in two stages. First, the employer creates the employee’s space and deposits the documents (pay slips, certificates). Then, the employee receives an activation email containing a link to create their personal identifiers.
If you have never clicked on this link, your safe exists but you do not have access to it. The activation link has a limited validity period. After this period, it no longer works.
What to do if the activation link has expired
Contact your human resources department or your payroll manager. Only they can restart the activation process from the employer interface. You cannot reactivate the safe yourself from the public MyArkevia page.
Also, make sure that your employer is indeed using Arkevia as a digital safe solution. Some companies switch from one provider to another, and access may have been transferred to another platform without clear notification.
Contacting Arkevia customer service when nothing works
You have cleared the cache, checked your identifiers, confirmed that your safe is activated, and the problem persists. At this point, the blockage is likely on the server side or due to a technical incident on the platform.
Competitors rarely mention a game-changing point: Arkevia does not publish a publicly accessible service status page. You cannot check in real-time if the platform is under maintenance or if an incident is occurring. This is a shortcoming that complicates diagnosis for users.
To reach support, two options:
- Go through your employer, who has direct contact with Arkevia support as part of their contract.
- Use the contact form available on the MyArkevia site, describing precisely the error message displayed and the browser used.
- Keep a screenshot of the error message. Technical support will be able to identify the problem much faster with this information.
Always specify your employee ID, the email associated with the account, and your employer’s name in your request. These three elements allow support to locate your space without additional exchanges.
A final useful reflex: if you need an urgent document (pay slip for a loan application, for example), directly request a copy from your HR department alongside your request to support. The Arkevia safe archives your documents, but your employer also keeps the original.